Valdez relay

Posts Tagged ‘Service’

            One of the major reasons businesses fail today is due to poor customer service. When a retail business is born, its main objective is to gain and build a strong customer base. Many businesses today are successful because of this strong customer base. Businesses advertise on radio, television and newspapers all the time. Huge budgets are spent on commercials. It is not the advertising on television or in newspapers that will retain the customer. It is the ability of management and its staff to retain those customers   that will contribute to the success of the business. A bad taste or feeling left with a customer at any time would leave a lasting impression. Therefore, the business must always provide excellent customer service, no matter the situation. It is always important to leave a good impression with your customers.  The old adage is correct:  The customer is always right!

           The impact of customer service is especially noticeable at the front counter. This is the first place a customer goes to make an inquiry and where the customer checks out.  It is the last place they go before leaving the retail store. It is said “the first impression is usually the last impression.”

A study was done in June, 2000 by Bain & Company, Mainspring with over 2000 customers in three retail segments: apparel, groceries, and consumer electronic/ appliances. It showed that 10 percent of customers would rather shop online because they believe they would get better and faster service just with the interaction on the internet… no telephone conversation, no long queues at the retail stores.  Read more...

The projection of incredible growth in the telecommunications domain is likely to unfold in the upcoming years. With each passing day, the popularity of the latest internet telephony solutions is gaining momentum over the pre-existing PSTN systems. Not only this, the advanced IP solutions with end-to-end media-rich collaborative applications are delivering a unified communication to the users. Voice, images, video and text are now being transferred over broadband internet connections. Users are experiencing the VoIP phone service over the internet in much the same way as e-mails.

The best thing about the VoIP phone service is that it provides a competitive edge with efficient management of internal operations. Furthermore, these services increase the productivity of calls; the long distance as well as international call charges also gets reduced. As a matter of fact, services from a provider can reduce the monthly telephone bills by as much as 40-60 percent. For availing the maximum benefits, potential users must choose the ‘best’ providers.

A VoIP service would enable the business users to connect with others (employees or clients) anytime and any where across the globe. In business VoIP services, the calls are routed over the internet. There are three ways of transmitting such calls over the internet. Users could go for IP phones, or PC to PC communication or ATAs. The ATA or analog telephone adaptor is the most popular technique of transmitting voice over the internet. The ATA technique allows the users to avail these services using their fixed lines as well as mobile phones and without much trouble.  Read more...